MADE TO ORDER - Please note that if an item says it is Made to Order, we will not be able to cancel, adjust, credit or exchange your order. These items are ordered and shipped directly from the manufacturer. Should you receive a defective item, please email: firstname.lastname@example.org
If you have received the incorrect item or simply wish to return, please follow the steps below and we will process a refund for orders returned within 30 days.
PO Box 264
Pima, AZ 85543
- Please include this packing slip in your return, circle the item(s) your are returning and check one of the below return reasons.
- Enclose your filled out packing slip with selected reason in your package.
- Please note original shipping and handling costs are not refundable and you will be responsible for all costs associated with returning the original shipment. We recommend using a carrier that offers tracking and insurance.
- Credits will be applied to your account within 15 business days after we receive and process your return.
- Please note that some items are non-returnable.
Return Reasons – Please check one:
- Size did not fit________________
- Wrong Item_________________
- Different from website description____________
- Not as expected________________
- Other (please specify) _________________
If you received a damaged or defective product, please contact Customer Service with your order number and a photo via email@example.com
Unfortunately, we cannot accept returns on the following items:
- Any apparel item that has obvious signs of use
- Any CDs or vinyl records that have been opened (taken out of its plastic wrap) unless it is defective
- Downloadable media or software products
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
- Any product missing the serial number or UPC
- "Final Sale" items
Please note: Specific products may be non-returnable as well, check product description for details.
In the event a product that is ordered becomes unavailable due to lack of inventory (“back ordered”), you will receive a back order notification.
Should you wish to cancel an order containing a backordered item, please feel free to contact our customer service team to make this request.
If your order is a gift order and the gift recipient wishes to return or exchange it, they may do so for any reason within 30 days of receipt. Upon our receipt of the returned product, we'll be happy to give credit for the cost of the item(s) returned and any associated sales tax to the credit card account originally charged. The sender will only be responsible for the return shipping costs. At the time of the exchange request, our Customer Service Department will be happy to help the gift recipient with a replacement order or store credit. Please read Return/Exchange Instructions.
Please expect delays for orders shipping to Italy or China.
If you order products for delivery to a shipping address outside the United States or Canada, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you. Please note: taxes/duties are calculated based on the original retail price of the items in your order and does not include any discounts or promotions.
CANADIAN CUSTOMERS – You will be charged Canadian tax based on your jurisdiction at your time of purchase. Please be aware that you are still responsible to PAY DUTIES to the carrier at time of delivery.
Please be advised that you may only use ONE promotional code per order. Discounts cannot be combined.