Due to COVID-19, we have been experiencing severe delays with our standard method of shipping, USPS. The listed shipping timelines in our FAQs are our goal, but during this time please allow additional processing/tracking updates and transit times. We are working hard to get your orders out as quickly and safely as possible!
In stock, non-pre-order items shipping to addresses within the United States are sent by UPS or US Mail (USPS) depending on weight and usually take 7-10 business day to arrive. APO addresses have an average transit time of 10-21 days. International shipments including Canada and Mexico are made via international post (mail) and take up to 21 business days to arrive. International shipments may be held by your local Customs Authority for an additional 10-14 days depending on the customs laws in your country. Therefore, it is best to allow 4-6 weeks for delivery.
Orders received over the weekend and on holidays will be processed the following business day. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order.
A Note To Customers Living Outside the United States
If you order products for delivery to a shipping address outside the United States, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you. Please note: taxes/duties are calculated based on the original retail price of the items in your order and does not include any discounts or promotions. Please note that international orders will take up to 4-6 weeks to deliver after ship date. Unfortunately, at this time we are unable to provide tracking for international orders.
Please note delivery of some orders may be delayed due to COVID-19
If you do not receive your order within the time frames above, please contact Customer Service using the form on the support page, and advise us whether you want to cancel your order, or have us keep your order active until it ships.